FAQ

Where do you ship to?

We ship to almost every country in the world and we offer FREE shipping on most items in our store.

How long will it take to get my order?

Some countries are faster than others. It depends on where you are located and how far you are from our logistic partners’ warehouse. It takes around 2 to 4 days for us to process your order for shipping.

Once it is shipped, the arrival time will be:

Japan, Korea, Hong Kong, Singapore and Taiwan: 3 to 5 Business Days
US & Canada, Australia, New Zealand, The Netherlands, and Germany: 5 to 8 Business Days
Other Western European Countries: 6 to 12 Business Days
Other countries: 14 to 20 Business Days

** These are estimated delivery time. Actual delivery time will vary depends on many situation.

Do you have a store where I can see and touch the products?

Unfortunately, we do not have physical shops yet, we are an online shop only.

Is there a warranty period ?

The warranty period is 30 days. If you have a problem with the backpack within this period, please provide a photograph with the faulty part. We will then assess the problem and come up with a solution.

What is your cancellation policy?

If you find yourself in the situation where you want to cancel the order, please let us know, we can't cancel an order, you will have to make a return when you will receive your order

Will I be charged additional customs fees or import taxes?

Base on information we were given by our shipping partners, the most likely case is the custom fee & duty can be avoided in the following countries: United States, United Kingdom, Canada, Australia, New Zealand, countries in the European Union, Norway, Japan, Korea, and Singapore. Anywhere else, we have to check with our shipping agent. We try our best to help you minimize custom fees and taxes but sometimes there is that one unlucky package.

How can I track my orders?

We have a page "track my order", add your order number and your email on the page and you can track your order.

Why is tracking link not working yet?

Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.

If the package is not received within the 40 business days, please contact us.

I am a distributor, how can I get in touch if I want to sell your product?

We are more than happy to work with anyone who would like to sell our backpack! You can always email us at sales.baldicci@gmail.com

OUR GUARANTEE

We have a risk-free 30-day guarantee.

If you don't have a HAPPY experience, we will make it right for you so that you're 100% satisfied.

There's absolutely ZERO RISK buying from the BALDICCI official store - so send us an email if you need any assistance.